{"id":606,"date":"2021-07-27T15:14:31","date_gmt":"2021-07-27T15:14:31","guid":{"rendered":"https:\/\/www.cotaxi.com.co\/?page_id=606"},"modified":"2025-11-08T23:55:19","modified_gmt":"2025-11-08T23:55:19","slug":"servicio-al-cliente","status":"publish","type":"page","link":"https:\/\/www.cotaxi.com.co\/index.php\/servicio-al-cliente\/","title":{"rendered":"Servicio Al Cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"606\" class=\"elementor elementor-606\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff70016 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff70016\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b33a672\" data-id=\"b33a672\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cdf4de4 elementor-widget elementor-widget-heading\" data-id=\"cdf4de4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Indicadores y PQR<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd5e062 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"dd5e062\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/www.cotaxi.com.co\/wp-content\/uploads\/2025\/08\/INDICADORES-DE-CALIDAD-2023-20252.pdf\" target=\"_blank\" class=\"elementor-button-link elementor-button elementor-size-md\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">indicadores<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-420ae1c elementor-align-left elementor-widget elementor-widget-button\" data-id=\"420ae1c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/silogcotaxierp.serviciosproductivos.com.co\/Pqr_mod\/pqr_web.php\" target=\"_blank\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">RADICAR PQR<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42f3473 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"42f3473\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/silogcotaxierp.serviciosproductivos.com.co\/Pqr_mod\/pqr_web_consulta.php\" target=\"_blank\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">CONSULTAR PQR<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7cd6113d elementor-section-content-middle elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"7cd6113d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-62acfaab\" data-id=\"62acfaab\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49b16ca2 elementor-widget elementor-widget-image\" data-id=\"49b16ca2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cotaxi.com.co\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img width=\"150\" height=\"150\" src=\"https:\/\/www.cotaxi.com.co\/wp-content\/uploads\/2024\/01\/perfil-wsp-cotaxi-2024-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.cotaxi.com.co\/wp-content\/uploads\/2024\/01\/perfil-wsp-cotaxi-2024-150x150.png 150w, https:\/\/www.cotaxi.com.co\/wp-content\/uploads\/2024\/01\/perfil-wsp-cotaxi-2024-300x300.png 300w, https:\/\/www.cotaxi.com.co\/wp-content\/uploads\/2024\/01\/perfil-wsp-cotaxi-2024-1024x1024.png 1024w, https:\/\/www.cotaxi.com.co\/wp-content\/uploads\/2024\/01\/perfil-wsp-cotaxi-2024-768x768.png 768w, https:\/\/www.cotaxi.com.co\/wp-content\/uploads\/2024\/01\/perfil-wsp-cotaxi-2024.png 1080w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-3fabbf59\" data-id=\"3fabbf59\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37f9dff elementor-widget elementor-widget-heading\" data-id=\"37f9dff\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Sobre Cotaxi<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-618179f2 elementor-widget elementor-widget-text-editor\" data-id=\"618179f2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.cotaxi.com.co\/index.php\/facilities\/\" target=\"_blank\" rel=\"noopener\">Qui\u00e9nes somos<\/a><\/p><p><a href=\"https:\/\/www.cotaxi.com.co\/index.php\/facilities\/\" target=\"_blank\" rel=\"noopener\">Historia<\/a><\/p><p><a href=\"https:\/\/www.cotaxi.com.co\/index.php\/facilities\/\" target=\"_blank\" rel=\"noopener\">Misi\u00f3n y Visi\u00f3n<\/a><\/p><p><a href=\"https:\/\/www.cotaxi.com.co\/wp-content\/uploads\/2025\/02\/icontec-2025.pdf\" target=\"_blank\" rel=\"noopener\">Certificaciones<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-3502b0bb\" data-id=\"3502b0bb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69d49446 elementor-widget elementor-widget-heading\" data-id=\"69d49446\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Atenci\u00f3n al Usuario<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-678485c elementor-widget elementor-widget-text-editor\" data-id=\"678485c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.cotaxi.com.co\/wp-content\/uploads\/2024\/01\/oficinas_cotaxi.pdf\" target=\"_blank\" rel=\"noopener\">Oficinas y puntos de atenci\u00f3n<\/a><\/p><p><a href=\"mailto:pqr@cotaxi.com.co\" target=\"_blank\" rel=\"noopener\">Email: pqr@cotaxi.com.co<\/a><\/p><p><a href=\"https:\/\/wa.me\/573125953928?text=Hola\" target=\"_blank\" rel=\"noopener\">Atenci\u00f3n al usuario: 312 5953928<\/a><\/p><p><a href=\"https:\/\/silogcotaxierp.serviciosproductivos.com.co\/Pqr_mod\/pqr_web.php\" target=\"_blank\" rel=\"noopener\">Formulario de PQRS<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-6d72158f\" data-id=\"6d72158f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22b72233 elementor-widget elementor-widget-heading\" data-id=\"22b72233\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Formatos y Documentos<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60fe22dc elementor-widget elementor-widget-text-editor\" data-id=\"60fe22dc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/erpcotaxi.sitransas.com.co\/registers\" target=\"_blank\" rel=\"noopener\">Registro de clientes<\/a><\/p><p><a href=\"https:\/\/www.cotaxi.com.co\/index.php\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">Tratamiento de datos<\/a><\/p><p><a href=\"https:\/\/www.cotaxi.com.co\/wp-content\/uploads\/2024\/05\/AUTORIZACION-VIAJE-NINOS-ADOLESCENTES.pdf\" target=\"_blank\" rel=\"noopener\">Autorizaci\u00f3n de viaje para menores de edad<\/a><\/p><p><a href=\"https:\/\/www.cotaxi.com.co\/index.php\/rezagos\/\" target=\"_blank\" rel=\"noopener\">Rezagos<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-5e7a8201\" data-id=\"5e7a8201\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45773c2a elementor-widget elementor-widget-heading\" data-id=\"45773c2a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Pol\u00edticas<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac7dd71 elementor-widget elementor-widget-text-editor\" data-id=\"ac7dd71\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.cotaxi.com.co\/wp-content\/uploads\/2025\/10\/CONTRATO_TRANSPORTE_PASAJEROS.pdf\" target=\"_blank\" rel=\"noopener\">Contrato de transporte<\/a><\/p><p><a href=\"https:\/\/www.cotaxi.com.co\/wp-content\/uploads\/2025\/08\/PO-RAN-01-Politica-de-transporte-de-mascotas-REV.pdf\" target=\"_blank\" rel=\"noopener\">Pol\u00edtica transporte de mascotas<\/a><\/p><p><a href=\"https:\/\/www.cotaxi.com.co\/wp-content\/uploads\/2025\/08\/PO-RAN-02-Politica-y-recomendaciones-para-transporte-de-menores-de-edad-REV.pdf\" target=\"_blank\" rel=\"noopener\">Pol\u00edtica transporte menores de edad<\/a><\/p><p><a href=\"https:\/\/www.cotaxi.com.co\/wp-content\/uploads\/2025\/10\/POLITICA-DEL-SGI.pdf\" target=\"_blank\" rel=\"noopener\">Pol\u00edtica de calidad<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa2bf32 elementor-widget elementor-widget-html\" data-id=\"aa2bf32\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\n.flotante-derecha {\n  position: fixed;\n  right: 20px; \/* distancia desde el borde derecho *\/\n  bottom: 80px; \/* un poco m\u00e1s arriba *\/\n  z-index: 9999; \/* que quede encima de todo *\/\n  animation: rebote 2s infinite ease-in-out;\n}\n\n.flotante-derecha img {\n  width: 195px; \/* tama\u00f1o 50% m\u00e1s grande *\/\n  height: auto;\n}\n\n\/* Animaci\u00f3n de rebote *\/\n@keyframes rebote {\n  0%, 100% {\n    transform: translateY(0);\n  }\n  50% {\n    transform: translateY(-12px);\n  }\n}\n<\/style>\n\n<div class=\"flotante-derecha\">\n  <a href=\"https:\/\/wa.me\/573187627689?text=Hola%20Leo,%20quiero%20informaci%C3%B3n%20sobre%20tiquetes\" target=\"_blank\">\n    <img src=\"https:\/\/cootransunidos.com\/wp-content\/uploads\/2025\/11\/Sin-titulo-3-02.png\" alt=\"Imagen flotante\">\n  <\/a>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Indicadores y PQR indicadores RADICAR PQR CONSULTAR PQR Sobre Cotaxi Qui\u00e9nes somos Historia Misi\u00f3n y Visi\u00f3n Certificaciones Atenci\u00f3n al Usuario Oficinas y puntos de atenci\u00f3n Email: pqr@cotaxi.com.co Atenci\u00f3n al usuario: 312 5953928 Formulario de PQRS Formatos y Documentos Registro de clientes Tratamiento de datos Autorizaci\u00f3n de viaje para menores de edad Rezagos Pol\u00edticas Contrato de &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.cotaxi.com.co\/index.php\/servicio-al-cliente\/\"> <span class=\"screen-reader-text\">Servicio Al Cliente<\/span> Leer m\u00e1s &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.cotaxi.com.co\/index.php\/wp-json\/wp\/v2\/pages\/606"}],"collection":[{"href":"https:\/\/www.cotaxi.com.co\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cotaxi.com.co\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cotaxi.com.co\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cotaxi.com.co\/index.php\/wp-json\/wp\/v2\/comments?post=606"}],"version-history":[{"count":84,"href":"https:\/\/www.cotaxi.com.co\/index.php\/wp-json\/wp\/v2\/pages\/606\/revisions"}],"predecessor-version":[{"id":2982,"href":"https:\/\/www.cotaxi.com.co\/index.php\/wp-json\/wp\/v2\/pages\/606\/revisions\/2982"}],"wp:attachment":[{"href":"https:\/\/www.cotaxi.com.co\/index.php\/wp-json\/wp\/v2\/media?parent=606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}